The other day who was getting “slammed” by a patron.
The patron was giving her all sorts of havoc. He was loudly saying, for all to hear, “I have been waiting for over 20 minutes for my meal and it is different than I had last time, can’t you get anything right…”?
And with all of his ranting, she was courteous and it didn’t even seem to phase her.
When she got to my table, I apologized for the man and I asked her how she kept her cool, and she said, “He didn’t bother me at all…I just got a cool new ring tone for my phone today”.
Yours in “Way to Go” – Coach